Items Damaged in transit

Items Damaged in transit

We aim to prevent damages in transit and we have strict wrapping procedures, however, it can sometimes occur.

Any deliveries received damaged/faulty must be reported to Bliss Gifts & Homewares within 24 hours of receipt of your parcel.

This is due to strict insurance policies within our courier partners & individual suppliers T&C's, only allowing us a small window period to report any incidentals.

Please email us at contactus@bliss-gifts-homewares.com.au with the following information:

ONE SINGLE CLEAR IMAGE (not a collage) that includes the following:

The damage/fault to your item(s)
The packaging (box, bubble wrap, newspaper etc)
The shipping label clearly showing your reference number (this does not have to be close up, so long as it can be zoomed in on and read)

The above MUST be all included on ONE picture. This is to ensure the integrity of the claim and so the damaged items can be matched to the description we load for your parcel. Below is an examples for reference.

We will also require the following:

Your order number and details
Additional close-up picture(s) of the damage/fault
A picture of the packaging to prove that the item was adequately wrapped/protected
The name of the person who packed your order - their name will be located on the handwritten note that should have been included with your order.

It is very important that we receive these images and information as soon as possible as we only have 7 business days to make this claim to ensure your reimbursement/replacement.

Once your email has been reviewed, we will contact you to discuss the outcome and solution moving forward for your claim.

Until advised please do not dispose of broken items or packaging as they may be required for further investigation.

Sample image for claims

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Items Damaged in transit

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