FAQ'S - BLISS Gifts & Homewares

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POTS & PLANTERS

HANGING & VERTICAL PLANTERS

PLANTER STANDS & BASKETS

WALL ART

WALL DECOR

MIRRORS & CLOCKS

CHRISTMAS DECOR

CHRISTMAS TABLETOP

CHRISTMAS GIFT IDEAS

CHRISTMAS CARDS

FAQ'S

Shipping Information

Once we receive your order, it will be picked, packed and shipped within 2-3 business days.  

 
We use Australia Post and various courier companies to deliver your orders. Delivery time depends on your location, but generally you can expect your parcel to arrive within 5-10 business days - sometimes even sooner!  

 

However, due to our regional location, shipments to other regional areas or interstate can take up to 10-15 business days.  

 

Once your order has been confirmed, you will receive a shipping notification via email, outlining expected transit and delivery times.

Once your order has been confirmed, you will receive a shipping notification via email, outlining expected transit and delivery times. This email will also contain your tracking number and a link, to keep an eye on your order. 

Shipping costs are calculated during checkout and are based on weight, dimensions, and the destination of the items in the order.  

 

Be sure to sign up to our newsletter and follow us on social media to receive notifications on free shipping promotions. 

Not at this stage unfortunately. But rest assured, this is something we are currently working on, so watch this space! 

Yes, we do - but only via Australia Post. Unfortunately, our couriers are unable to use PO Box services and will require a residential/business street address.

Yes. We use Australia Post express shipping services. 

First step is to check your junk mail. We email your shipping confirmation and often it ends up in junk.  

 

Still can’t find it? Send us a quick e-mail to contactus@bliss-gifts-homewares.com.au and we will re-send your info as soon as possible. Be sure to include your name and order number to help us find you. 

Pre-Sale

Pre-sale means that the product is currently out of stock, but more is on its way!  

 

By purchasing the item pre-sale, you guarantee that as soon as we receive the item in the warehouse, we will ship it to you. This way you can avoid the disappointment of it selling out again! 

Moroccan

For all orders - big or small - please feel free to include your pattern and colour preferences in the note section during the checkout process. We will do our best to accommodate you based on current stock availability. 

 

For large orders, contact us on (02) 4454-1523, or Email us at contactus@bliss-gifts-homewares.com.au, to organise a time to speak with Glenda, our in-house Moroccan Stylist extraordinaire. Glenda will work with you to create the perfect dinner set. 

Returns

Bliss happily accepts returns. The policy will depend on the reason for the return.  

 

All return requests must be made within 24 hours of receiving your order. 

 

Return requests that are approved need to be finalised within 7 days of receipt of your order. 

 

The type of remedy we offer will depend upon the circumstances. We will work with you to find an outcome that you are happy with. For example, we may arrange to: 

·      Suggest a self-repair - with an offer of compensation to you. 

·      Offer a partial or full store credit voucher or refund. 

·      Replace the product - subject to availability. 

·      Arrange for the product to be returned to us. 

Bliss Gifts & Homewares will happily accept returns due to change of mind. Provided that the request to return is received by us within 24 hours of delivery.  

 

Items must be in their original condition with all packaging and labels. This means you have not used, assembled, damaged, washed or laundered any of the items. 

 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

Oh no, our apologies! As much as we try and prevent this with our wrapping, it can sometimes happen, which is a disappointing. 

 

Any deliveries received damaged/faulty must be reported to Bliss Gifts & Homewares within 24hrs of the receipt of your parcel.  

 

Due to strict insurance policies within our courier partners and individual suppliers T&C's, we have a small timeframe to report any incidentals. 

 

Please email us at contactus@bliss-gifts-homewares.com.au with clear images depicting the damage/fault nature of your item(s), along with a picture of both the shipping label and the packaging (box, bubble wrap etc). Please also include your name, order number and a contact number to process a claim.  
 

Once your email has been reviewed, we will contact you and when possible arrange for a replacement to be sent to you. If a replacement piece is not available, we will seek an alternative resolution with you. 

Wholesale

Bliss now offers Wholesale! 

 

Perfect for... 

Cafes and Restaurants 

Property Stylists 

Florists and Plant creators 

Candle makers or those in search of vessels for their creations 

Hamper creators 

Small retailers 

Understandably, certain criteria must be met in order to qualify for our special wholesale discount. 

 

You must have shopped with us before under your business name. 

All online trade orders must be a minimum spend of $300 per transaction not including freight. 

Provide us details of your business. 

If you place an order between applying for your trade discount and it being approved, the price discount change is not retrospective. 

 

Please do not hesitate to reach out via email to discuss your business and get approval to our wholesale and trade discount. 

 

Our email address is contactus@bliss-gifts-homewares.com.au 

Contact Us

Yes we do. Our showroom is located at:  

 

Unit 8/259 Princes Highway  

Ulladulla NSW 2539.  

Australia. 

Absolutely! The Bliss Customer Service Team are excellent at problem solving and would love to take your call.  

 

You can call us on (02) 4454-1523 or 0427 795 959. Our office hours are 10am-4pm, Monday to Friday (with the exception of public holidays).

We really care about our level of service and we want to make sure that the level you receive is of the highest quality.  

 

Because we are a 'real' store as well as an online store, you can contact us by email, phone or come in-store if you have any questions or issues.  

 

Email us at contactus@bliss-gifts-homewares.com.au, or talk to one of our friendly team members over the phone on (02) 4454-1523 or in-store at our showroom - Unit 8/259 Princes Highway, Ulladulla NSW 2539. Whatever is easiest for you.